Criterion & Eclipse Cover Art & Packaging Babble-on Vol.5

[mfunk9786]

They were new, the buyer just didn't like the way the studio packaged them.

[zeroman987]

They were new, the buyer just didn't like the way the studio packaged them.

Amazon defines "new" condition for dvds and blu-rays in part as in being in "perfect" condition. Therefore, when you buy something off amazon, you enter into a contract for the sale of goods in perfect condition. If the packaging is damaged, then the product is not in perfect condition, even if it is a manufacturing defect. Amazon has promised to deliver an item in perfect condition, not an item in the condition it was when they took delivery from the manufacturer. When Amazon took delivery of the goods from Criterion, they had the chance to inspect the goods and did not reject the delivery even though they may have had a right to reject. (Once again, this is dependent on the contract.)

When Amazon wrote into the terms of sale (a contract which will be strictly applied against them because they authored it) that "new" condition meant "perfect" condition, Amazon made a choice. When they delivered goods that were below the condition advertised they took a risk. They buyer could have accepted the goods or the buyer could have rejected the goods as not conforming to the contract. Here, the buyer rejected the goods. It is rude to make snarky comments at people who are exercising valid rights under the contract.

Just curious, where did you get your GED in law?

[matrixschmatrix]

Oh for christ's sake who cares

[zedz]

Oh for christ's sake who cares

mfunk, apparently.

[domino harvey]

Are you guys suggesting they should wrap it up?!

[zedz]

Because they can't take the heat.

[mfunk9786]

Come on, no one else finds this lunatic's stance on this and exhaustive writeups funny?

[zedz]

Which lunatic?

[mfunk9786]

I meant me, obviously, zedz

[zedz]

It's so hard to keep score these days.

[tenia]

Just had the same problem with Shallow Grave, bought through Planet Axel (and already got it once on a Suzuki, if I recall correctly, but I managed that time to remove all plastic, not here). Fortunately, I have some spare cases from Criterion, so I was able to have a good looking one, but indeed, it is annoying. However, it is clearly not Axel's fault, nor it was Amazon's. It comes from whichever sub-contractor Criterion uses to flow wrap their products.

[swo17]

Pretty sure I've yet to see a DVD in 100.0000% perfect condition. Which is of course why I've never not returned anything I've ever ordered from Amazon.

[TMDaines]

You must be more unlucky than me and I'm fussy!

Come on, no one else finds this lunatic's stance on this and exhaustive writeups funny?

You mean as opposed to the well thought out and carefully written gems that you submit to the forum every day?

[zeroman987]

Come on, no one else finds this lunatic's stance on this and exhaustive writeups funny?

If you think I am a lunatic, you should see what people sue each other for on a regular basis. It is a lot less than this. Maybe sit in on a real estate closing? People are completely insane and will demand outrageous things because they have you by the b---s. Regardless, when you have a contract for sale and cannot inspect the goods, you have the right to inspect them upon delivery and the seller has to give you the goods in the exact condition of the contract because you are buying them sight unseen. This isn't my stance on this, I am just explaining to you the letter of the law - which has been adopted in every state.

For example, just the other day I received Alambrista! from the Deep Discount sale and it had this exact problem. All I did was carefully peel the plastic off. I didn't even get annoyed. The only reason I responded is because you were snarky towards someone for exercising their rights under a contract. God forbid you are ever dissatisfied with something and have a right to do something about it.

[tenia]

Pretty sure I've yet to see a DVD in 100.0000% perfect condition. Which is of course why I've never not returned anything I've ever ordered from Amazon.

I agree with TMDaines. And I'm in France, so that's a long way, but even B&N have been able (sometimes) to send me stuff I received in absolute perfect condition.

In fact, the most numerous problems I have are with the MoC's booklets. Most of them are crushed on the back.

[swo17]

Clearly you guys need to have your microscopes calibrated. On a molecular level, there is surely at least one small thing wrong with every DVD you have ever purchased. Every diamond has its flaw, etc.

My personal threshhold for acceptable levels of damage is, I don't know, 98% perfect or thereabouts. I consider myself fairly picky.

[HerrSchreck]

Good lord, I just saw that horrid new Solaris cover in B&N store. I nearly tossed my victuals.

[mfunk9786]

Clearly you guys need to have your microscopes calibrated. On a molecular level, there is surely at least one small thing wrong with every DVD you have ever purchased. Every diamond has its flaw, etc.

My personal threshhold for acceptable levels of damage is, I don't know, 98% perfect or thereabouts. I consider myself fairly picky.

But you realize you're under contract to be able to expect 100%, right? So long as we're clear.

[zeroman987]

Clearly you guys need to have your microscopes calibrated. On a molecular level, there is surely at least one small thing wrong with every DVD you have ever purchased. Every diamond has its flaw, etc.

My personal threshhold for acceptable levels of damage is, I don't know, 98% perfect or thereabouts. I consider myself fairly picky.

But you realize you're under contract to be able to expect 100%, right? So long as we're clear.

When you are proven wrong, mock!

[mfunk9786]

Hey, you win! The only difference is that I was never in competition with you over anything.

[zeroman987]

Hey, you win! The only difference is that I was never in competition with you over anything.

For good or ill, everything in my life is a competition, sometimes it is hard to tell the difference.

[swo17]

I just got a Criterion boxset in the mail today with a slight nick in one corner, like if you lightly pressed the edge of a quarter up against it. Whadda you guys think, should I send it back?

[domino harvey]

You should look in the box for the quarter, duh. We're in a recession

[mfunk9786]

The manufacturing plant seems to have hired crazy people to be in charge of the wrapping of the Criterion releases lately.
3 of my 4 latest discs has had the plastic heat-sealed over the spine itself, not the opening side.

This leads to the plastic wrapping melting to the spine, and is almost impossible to remove, leaving plastic residue over the whole spine.
I hope Criterion brings back shrink-wrapping soon.

I e-mailed Mulvaney and CCed [email protected] regarding getting replacement cases for the four titles I've received that've been sealed this way, and heard back from the orders e-mail within a couple of hours (they're sending me new cases). I urge anyone else having this issue with the way the titles are sealed to e-mail Claire (again, [email protected]) and explain why you're asking for replacement cases, and hopefully they'll start to take this issue into more serious consideration and begin sealing these the old way again.

[Jeff]

Harold and Maude and The Gold Rush arrived today with the plastic slightly melted to the spine also, so I do think their packaging facility has changed something. Criterion used to be one of the few distribs immune to this. The melted-on part did scratch off fairly easily though.