criterionforum.org

I ordered Joan of Arc through Eureka, but I live in the States. Anyone who's been in a similar situation know how long I might expect to wait to receive?

1-3 weeks from when it shipped?

My copy of The Passion of Joan of Arc (dual format steelbook version) arrived just a few minutes ago.

Wow! Couldn't have been happier today when after work checked the mail and found out Jean had already arrived! What a beautiful release - pictures really don't do it justice, and I was pleasantly surprised by the quality of the slipcase. It's sturdy, and I mean "Tom-Waits-Orphans-set" sturdy.

Also want to take the time to applaud the great people at Eureka; I ordered the steelbook on Tuesday, and it arrived today (they said it would take a week or so). Fastest shipping I've experienced - take note that I live in Finland, and Amazon.co.uk orders usually take a week or so to arrive. Brilliant!

Jean?

mfunk9786 wrote:Jean?

Yeah...

Now that I think of it, I most certainly could have been happier had it been Jean instead.

First it was oldsheppard's shoes and now AK's jeans, you guys just love ecommerce.

My Passion of Joan arrived today in New Jersey. Looks absolutely glorious, didn't realize just how deluxe the packaging would be. Going to have to spend a full day with it and Die Nibelungen during the holiday this weekend.

Wish I could share in the praise for Eureka's customer service but they have now sent me two out of three wrong discs. Firstly they sent me the steelbook for Cleopatra (and I loathe steelbooks), and now they have sent me the DVD of Joan of Arc instead of the Blu-Ray. I'm sticking with Amazon in future.

Have you contacted them to sort it out? ([email protected])

swo17 wrote:Have you contacted them to sort it out? ([email protected])

Didn't have that mail address, for which my thanks, but I have contacted customer services.

I also note that the prices now are cheaper than they were on pre-order, £2 for Niebelungen and £1 for Joan, unless I missed the pre-order for the former, not 100% sure on that, though I am on Joan.

Felix wrote:Wish I could share in the praise for Eureka's customer service but they have now sent me two out of three wrong discs. Firstly they sent me the steelbook for Cleopatra (and I loathe steelbooks), and now they have sent me the DVD of Joan of Arc instead of the Blu-Ray. I'm sticking with Amazon in future.

I used to order all my discs from MOC but after some never arrived (twice) - although they did send them to me eventually - I switched to Amazon. But I have to say that living in the States this proved to be a bad decision. No disc ever got lost, I have to give them that, but in the last 3 months only 1 out of 7 packages arrived undamaged - and by that I mean the disc package itself being damaged.

I'm going back to MOC, at least I know that what I get arrives in one piece (at least it did in the past) and their service has been second to none.

OK, full marks to Eureka for getting back to me and resolving the issue.

I got my Passion today in Chicago. The package looked like it had been left out in the rain for a week, but the beautiful slipbox and blu-ray case were completely undamaged!

zeroman987 wrote:I got my Passion today in Chicago.

Who was the lucky girl?

Received Floating Weeds & Gate of Hell today, along with the Universal Monsters set, and Southern Comfort. Nice way to start the weekend!

Any Aussies yet received their The Passion of Joan as ordered from Eureka?

It was ordered on the 16 November.

Just curious, that all ...

Receive the Kubrick and the von Sternberg today after a slight detour: the package is stamped "Missent to Taipei"!

RobertAltman wrote:Receive the Kubrick and the von Sternberg today after a slight detour: the package is stamped "Missent to Taipei"!

Was it due to a typo?

No typo. I'm gussing Royal Mail shipped this to the wrong country. Pretty impressive that they managed to mistake Norway for Taiwan though, but I used to work for the Norwegian postal service during my holidays, and have come across plenty of mail/packages that have ended up in the wrong country. It's far from unheard of, sadly.

Received my copies of The Blue Angel and Fear and Desire in Atlanta today.

Blue Angel arrived in New Jersey this morning!

Is [email protected] still the email address for damaged orders and so forth? I had a problem with one and emailed last weekend, but still haven't heard back.

That's a good question, matrix. I've sent several emails since November about getting a replacement Joan of Arc steelbook (since mine arrived in two pieces, completely separated at the spine), and Kevin's responded a few times letting me know that he was waiting for the extra steelbook cases to arrive or that he was going to include it with another shipment, but I still have yet to actually receive a replacement. The last email I sent a week ago has gone without a reply. It seems very uncharacteristic of the response I've received from Kevin and Eureka regarding such matters in the past.

Oh, I should have updated- he got back to me and sent a replacement.