Where's my MoC?

[Brianruns10]

I ordered Joan of Arc through Eureka, but I live in the States. Anyone who's been in a similar situation know how long I might expect to wait to receive?

[swo17]

1-3 weeks from when it shipped?

[L.A.]

My copy of The Passion of Joan of Arc (dual format steelbook version) arrived just a few minutes ago.

[AK]

Wow! Couldn't have been happier today when after work checked the mail and found out Jean had already arrived! What a beautiful release - pictures really don't do it justice, and I was pleasantly surprised by the quality of the slipcase. It's sturdy, and I mean "Tom-Waits-Orphans-set" sturdy.

Also want to take the time to applaud the great people at Eureka; I ordered the steelbook on Tuesday, and it arrived today (they said it would take a week or so). Fastest shipping I've experienced - take note that I live in Finland, and Amazon.co.uk orders usually take a week or so to arrive. Brilliant!

[mfunk9786]

Jean?

[AK]

Jean?

Yeah...

Now that I think of it, I most certainly could have been happier had it been Jean instead.

[Zot!]

First it was oldsheppard's shoes and now AK's jeans, you guys just love ecommerce.

[Drucker]

My Passion of Joan arrived today in New Jersey. Looks absolutely glorious, didn't realize just how deluxe the packaging would be. Going to have to spend a full day with it and Die Nibelungen during the holiday this weekend.

[Felix]

Wish I could share in the praise for Eureka's customer service but they have now sent me two out of three wrong discs. Firstly they sent me the steelbook for Cleopatra (and I loathe steelbooks), and now they have sent me the DVD of Joan of Arc instead of the Blu-Ray. I'm sticking with Amazon in future.

[swo17]

Have you contacted them to sort it out? ([email protected])

[Felix]

Have you contacted them to sort it out? ([email protected])

Didn't have that mail address, for which my thanks, but I have contacted customer services.

I also note that the prices now are cheaper than they were on pre-order, £2 for Niebelungen and £1 for Joan, unless I missed the pre-order for the former, not 100% sure on that, though I am on Joan.

[vsski]

Wish I could share in the praise for Eureka's customer service but they have now sent me two out of three wrong discs. Firstly they sent me the steelbook for Cleopatra (and I loathe steelbooks), and now they have sent me the DVD of Joan of Arc instead of the Blu-Ray. I'm sticking with Amazon in future.

I used to order all my discs from MOC but after some never arrived (twice) - although they did send them to me eventually - I switched to Amazon. But I have to say that living in the States this proved to be a bad decision. No disc ever got lost, I have to give them that, but in the last 3 months only 1 out of 7 packages arrived undamaged - and by that I mean the disc package itself being damaged.

I'm going back to MOC, at least I know that what I get arrives in one piece (at least it did in the past) and their service has been second to none.

[Felix]

OK, full marks to Eureka for getting back to me and resolving the issue.

[zeroman987]

I got my Passion today in Chicago. The package looked like it had been left out in the rain for a week, but the beautiful slipbox and blu-ray case were completely undamaged!

[RossyG]

I got my Passion today in Chicago.

Who was the lucky girl?

[Finch]

Received Floating Weeds & Gate of Hell today, along with the Universal Monsters set, and Southern Comfort. Nice way to start the weekend!

[bdsweeney]

Any Aussies yet received their The Passion of Joan as ordered from Eureka?

It was ordered on the 16 November.

Just curious, that all ...

[Forrest Taft]

Receive the Kubrick and the von Sternberg today after a slight detour: the package is stamped "Missent to Taipei"!

[NABOB OF NOWHERE]

Receive the Kubrick and the von Sternberg today after a slight detour: the package is stamped "Missent to Taipei"!

Was it due to a typo?

[Forrest Taft]

No typo. I'm gussing Royal Mail shipped this to the wrong country. Pretty impressive that they managed to mistake Norway for Taiwan though, but I used to work for the Norwegian postal service during my holidays, and have come across plenty of mail/packages that have ended up in the wrong country. It's far from unheard of, sadly.

[Oedipax]

Received my copies of The Blue Angel and Fear and Desire in Atlanta today.

[Drucker]

Blue Angel arrived in New Jersey this morning!

[matrixschmatrix]

Is [email protected] still the email address for damaged orders and so forth? I had a problem with one and emailed last weekend, but still haven't heard back.

[Emak-Bakia]

That's a good question, matrix. I've sent several emails since November about getting a replacement Joan of Arc steelbook (since mine arrived in two pieces, completely separated at the spine), and Kevin's responded a few times letting me know that he was waiting for the extra steelbook cases to arrive or that he was going to include it with another shipment, but I still have yet to actually receive a replacement. The last email I sent a week ago has gone without a reply. It seems very uncharacteristic of the response I've received from Kevin and Eureka regarding such matters in the past.

[matrixschmatrix]

Oh, I should have updated- he got back to me and sent a replacement.