Where's My Criterion?

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Steven H · #251 Post by **Steven H** » Tue Sep 12, 2006 7:13 pm

oldsheperd wrote:There's been somewhat of slight delay on the Playtime discs.

I got Playtime from DVDPlanet today (ordered on the eighth), but I always use UPS with them (second day air is cheap with that company.)

Fesapo · #252 Post by **Fesapo** » Tue Sep 12, 2006 7:19 pm

oldsheperd wrote:There's been somewhat of slight delay on the Playtime discs. Not as far as release date is concerned, but I think there was a little delay in distribution. At lease that's something akin to what DvdPlanet told me. Already got my 7 Sam and Amarcord yesterday with my Gojira and Pretty Poison. Came by way of UPS which I found strange for DVDPlanet.

I think you're correct; after e-mailing Criterion DVD about the delay, they informed me that a shipment of Playtime discs expected to arrive last week was lost, necessitating a re-order.

However, I've seen been informed as of a few hours after their reply that my order has shipped.

- Greg

Gigi M. · #253 Post by **Gigi M.** » Tue Sep 12, 2006 9:44 pm

Got a shipping confirmation for both The Spirit of the Beehive and Jigoku from Amazon today. Amazing!!!

zone_resident · #254 Post by **zone_resident** » Fri Sep 15, 2006 2:28 pm

DVDEmpire shipped Spirit of the Beehive today.

#255 Post by **domino harvey** » Fri Sep 15, 2006 3:02 pm

got my shipping confirmation from DVDPlanet for Spirit of the Beehive

Musashi219 · #256 Post by **Musashi219** » Mon Sep 18, 2006 4:21 pm

I just received my shipping confirmation today for The Spirit of the Beehive. Should be here on Wednesday!

#257 Post by **domino harvey** » Wed Sep 20, 2006 8:48 pm

just got my Spirit of the Beehive from DVDPLanet, complete with floating disc two.

cgray · #258 Post by **cgray** » Thu Sep 21, 2006 7:22 pm

i requested the rohmer replacement box on 9/14. it seems that a lot of people on this board received them within 2-3 days. are there still people waiting?

Gigi M. · #259 Post by **Gigi M.** » Thu Sep 21, 2006 7:47 pm

I also requested my replacement on 9/14 and I'm still waiting. I emailed them today again, but still no response.

arsonfilms · #260 Post by **arsonfilms** » Fri Sep 22, 2006 2:47 am

I'm waiting, too. I emailed the first day, but so far nothing.

cgray · #261 Post by **cgray** » Tue Oct 03, 2006 9:11 pm

don't mean to beat this too much...
i ordered the replacement box the first day (i think 9/14) and still nothing. is it taking others this long too? (can't believe that someone in sweden already got theirs!)

Cosmic Bus · #262 Post by **Cosmic Bus** » Wed Oct 04, 2006 3:01 am

I e-mailed for a second time today after waiting for mine since the 15th.

justeleblanc · #263 Post by **justeleblanc** » Wed Oct 04, 2006 3:07 am

Same here, bupkis.

Cosmic Bus · #264 Post by **Cosmic Bus** » Wed Oct 04, 2006 2:51 pm

I should've waited one more day! My replacement just showed up in this morning's mail - postmarked on the 2nd, so they certainly took their time getting to my initial request, but all is forgiven now.

Rich Malloy · #265 Post by **Rich Malloy** » Wed Oct 04, 2006 4:38 pm

Same situation here, and I just sent a second email... maybe I too should have waiting another day!

kekid · #266 Post by **kekid** » Thu Oct 05, 2006 2:25 am

I requested both the missing Brazil booklet and the Rohmer packaging. They were requested on the same day, but arrived several days apart. All e'mails sent to Criterion on the subject remained unanswered, but the items arrived eventually.
I appreciate the corrective actions they have taken. However, I believe answering customer mail is a mark of quality, and is a reasonable expectation from a company of this stature. I do not know what happened to Mulvaney, but all mail sent to the box that still bears his name remains unanswered (at least for me).

blindside8zao · #267 Post by **blindside8zao** » Mon Oct 09, 2006 2:05 am

I put an order in for Seven Samurai this time last week and it still hasn't shipped. It didn't read as out of print then and still doesn't. My order status still says ships in 24-48 hrs. I sent them an email on thurs or friday. Has anyone else had this kind of trouble with planet? I've been hearing all these complaints about new releases but assumed I'd still be safe to order something that had been out this long.

Hmm, called over there today and she said somehow my order got "stuck". There must be some lost order limbo. Odd. After I asked they uprgraded me to priority.

cgray · #268 Post by **cgray** » Wed Oct 11, 2006 9:19 pm

close to a month now, and still no rohmer replacement box. i have sent two emails.

gubbelsj · #269 Post by **gubbelsj** » Thu Oct 12, 2006 12:10 am

I just received my replacement box the other day, and I had waited about a month as well. I think they're just slow.

Rupert Pupkin · #270 Post by **Rupert Pupkin** » Tue Oct 17, 2006 5:26 pm

just got today "Clean Shaven" which I ordered - as always - on DVDPacific.
Problem : no booklet inside; no postcard.

Is the booklet downloadable as .pdf files just like the soundtrack is on mp3 ?
I'm not kidding, there's no booklet.

Is it a "known" problem of Criterion "Clean Shaven" ?

How can I solve it ? Should I contact first DVDPacific (I live in France) and explain the problem; or should I deal directly with Criterion so that they can ship to me the missing booklet ? If yes, what email addy should I contact ?

It's the very first time that thing like that happens (I have almost 100 Criterion DVDs). DVD is okay and amaray case was sealed; consequently I suspect a manufacture problem...

miless · #271 Post by **miless** » Tue Oct 17, 2006 5:50 pm

the same thing happened with some of the re-issued Brazil's Criterion will probably make a small anouncement about it and send out booklets to those who didn't receive them.

Spunky714 · #272 Post by **Spunky714** » Wed Oct 18, 2006 3:00 am

I emailed the person who handled my Rohmer replacement box, and she forwarded my inquiry about the missing Clean, Shaven booklet to Mulvaney. That was two weeks ago (also before the official street date).

Last week, I picked up a copy of the Brazil box set. Unfortunately, it was one that was shipped without a booklet. So I emailed the address on the site in regards to the Brazil booklet and the Clean, Shaven one. Still no response nor booklets.

I'm just assuming Criterion was waiting to see if the Clean, Shaven situation was an isolated incident at the store I purchased it at, or if it was indeed a distribution-wide problem. I'm expecting something to show up on their website soon.

However, the website says that Brazil booklets would ship "immediately," so I'm not sure what the deal with that is.

So, um, yeah, I'm concerned. I'd like to blame Image for these mess-ups. Does anyone know if any Image discs are having these troubles? Say, for example, Yanni Live! or Extreme Chickfights?

Rupert Pupkin · #273 Post by **Rupert Pupkin** » Thu Oct 19, 2006 7:45 am

Do you have an email from Criterion stating that the missing booklet for "Clean, Shaven" is a "known problem"?... So that I could copy/paste this Criterion official statment to my retailer DVDPacific to see what they can do...

Spunky714 · #274 Post by **Spunky714** » Fri Oct 20, 2006 4:00 am

Not yet. Just something saying "I'm passing this along to the person who may be able to help you."

Again, I'm assuming more people will complain shortly, which will help move things along.

keeproductions · #275 Post by **keeproductions** » Wed Nov 01, 2006 2:17 am

Pretty quiet in this thread lately. Anybody still waiting for their Rohmer box?

I send an email in September as well as another in early October to the address given on the website. Never heard a thing. As soon as I saw that the announcement had been taken off the website I sent an email "directly" to Mr. M. That was Friday the 20th. On Monday the 23rd I got a response from Angie Bucknell stating a box would be put in the mail that week. And lo/behold I received it today!

So, if you're still waiting try sending an email to my new best friend Angie Bucknell:

[email protected]

Keith

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