Where's My Criterion?

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criterionsnob · #451 Post by **criterionsnob** » Mon Aug 20, 2007 6:59 pm

Cria Cuervos arrived from DVD Planet in a big yellow envelope with the Fuller set. The plastic that holds the DVD in place was smashed in The Steel Helmet and the Cria case spine was crushed. All DVD's appear to be okay, but I emailed DVD Planet to ask them to return to shipping in boxes. Out of about 75 DVD's shipped in the boxes, I've only ever had one that arrived damaged. The first two I received in a yellow envelope were both damaged.

I encourage everyone who has had similar problems with the yellow envelopes to email DVD Planet and let them know you're not happy with this shipment method.

arsonfilms · #452 Post by **arsonfilms** » Mon Aug 20, 2007 7:08 pm

I know we usually frown on polls, but is there a way to put one together to gather a little more information on the circumstances of DVD Planet's use of packaging? My last shipment from them was the fuller set, which arrived in cardboard, just like everything else I've ever ordered from them. I always use free shipping, and I live in the US. Is there anyone else with the same set of variables that has had to deal with the dreaded envelopes?

#453 Post by **domino harvey** » Mon Aug 20, 2007 7:10 pm

I think the key to receiving the yellow envelope is ordering the Fuller set AND any other disc.

arsonfilms · #454 Post by **arsonfilms** » Mon Aug 20, 2007 7:17 pm

domino harvey wrote:I think the key to receiving the yellow envelope is ordering the Fuller set AND any other disc.

I tend to pre-order a handful of things together, which usually means that everything gets shipped separately as its released. Might be worth changing the timing on orders to make sure everything gets shipped by itself.

#455 Post by **domino harvey** » Mon Aug 20, 2007 7:22 pm

arsonfilms wrote:
domino harvey wrote:I think the key to receiving the yellow envelope is ordering the Fuller set AND any other disc.
I tend to pre-order a handful of things together, which usually means that everything gets shipped separately as its released. Might be worth changing the timing on orders to make sure everything gets shipped by itself.

or that you have enough discs that they wouldn't fit in an envelope.

thethirdman · #456 Post by **thethirdman** » Mon Aug 20, 2007 8:03 pm

domino harvey wrote:Got the Eclipse Fuller set and A Nous Amours from DVDPlanet in their stupid yellow envelope. the discs were fine but the little tabs holding the booklet together both broke, so it's just floating around. thanks for the piece of shit packaging job DVDPlanet!

I also ordered Ã€ nos amours recently (with Ivan's Childhood) from DVDPlanet and it triggered the yellow envelope method of shipping.

pauling · #457 Post by **pauling** » Tue Aug 21, 2007 3:41 pm

I've spent literally thousands of dollars at dvdplanet.com on hundreds of shipments and have always recieved cardboard boxes. I hope they don't start making these envelopes the new standard.

#458 Post by **domino harvey** » Tue Aug 21, 2007 5:47 pm

I just received the Bernard set and two other DVDs in the dreaded yellow envelope. Luckily they were all unharmed, but I don't like playing Russian Roulette with my purchases.

Tribe · #459 Post by **Tribe** » Tue Aug 21, 2007 6:11 pm

domino harvey wrote:I think the key to receiving the yellow envelope is ordering the Fuller set AND any other disc.

I'll bet you're right...exact same thing happened to me resulting in a crushed corner of the Cria Cuervos case. On the other hand, I received several packages from them this week of one and two DVD cases...and they arrived in the usual boxes.

Tribe

Luke M · #460 Post by **Luke M** » Tue Aug 28, 2007 11:29 pm

Stranger than Paradise and Night on Earth shipped today!

criterionsnob · #461 Post by **criterionsnob** » Wed Aug 29, 2007 4:31 am

I received The Milky Way and House of Games today in the standard box from DVD Planet. They may only use yellow envelopes when they have to ship the oddly sized Fuller set with one other keep case.

Those of us who ordered the Saura set with Mala Noche can probably expect them to ship in another yellow envelope.

#462 Post by **domino harvey** » Wed Aug 29, 2007 4:35 am

We're not the only ones fed up with the yellow envelope situation
Everyone needs to remember to contact DVDPlanet and tell them how dissatisfied you are with their yellow envelope policy, otherwise they'll not be able to properly gauge the effect it is having

zombeaner · #463 Post by **zombeaner** » Wed Aug 29, 2007 2:40 pm

Anyone get Night On Earth or Stranger Than Paradise shipped from DVDPlanet? Normally I'd have gotten a shipping notice by now. For some reason their website has always said that the release date for those is 9/30

arsonfilms · #464 Post by **arsonfilms** » Wed Aug 29, 2007 3:11 pm

zombeaner wrote:Anyone get Night On Earth or Stranger Than Paradise shipped from DVDPlanet? Normally I'd have gotten a shipping notice by now. For some reason their website has always said that the release date for those is 9/30

I did receive a shipping notice for Stranger than Paradise.

denti alligator · Wed Aug 29, 2007 3:17 pm

I got a shipping notice for both of em--yesterday.

TheGodfather · #466 Post by **TheGodfather** » Wed Aug 29, 2007 5:21 pm

Luke M wrote:Stranger than Paradise and Night on Earth shipped today!

Mine as well, from dvdpacific.

zombeaner · #467 Post by **zombeaner** » Wed Aug 29, 2007 6:44 pm

denti alligator wrote:I got a shipping notice for both of em--yesterday.

Dang it!

#468 Post by **domino harvey** » Sat Sep 01, 2007 7:25 am

first official word from DVDPlanet on this fiasco, courtesy of DVDTalk Forum

Mark from DVDPlanet wrote:Re: Bubble Mailers

I wanted to say that we no longer ship items in bubble mailers that are being shipped internationally. We are in the process of reviewing customer feedback on the mailers, evaluating damage rates, etc. Will post more information when I have it. It is not our intent to downgrade the quality of merchandise you receive from us.

I am very sorry if some of your items have been damaged. This is a hot topic for me and I am trying to bring some resolution.

Luke M · #469 Post by **Luke M** » Sat Sep 01, 2007 11:27 pm

Speaking of which, Stranger than Paradise and Night on Earth both arrived in a thin bubble mailer. I wouldn't mind so much but there's so much room for these DVDs move around in transit. Both these discs arrived in good shape though so no complaining.

Jean-Luc Garbo · #470 Post by **Jean-Luc Garbo** » Thu Sep 13, 2007 3:11 pm

Has there been any more news on DVDPlanet and the bubble mailers? I was about to order an Eclipse set from them when I remembered the fiasco.

jbeall · #471 Post by **jbeall** » Thu Sep 13, 2007 3:35 pm

Jean-Luc Garbo wrote:Has there been any more news on DVD Planet and the bubble mailers? I was about to order an Eclipse set from them when I remembered the fiasco.

Seriously! If I'm going to buy any Eclipse sets or Criterion digipaks in the future, somebody else is getting my business. I can understand if a discount company wants to cut corners here and there, but bubble-mailers are not the way to go. If I'm buying something in the ordinary plastic keepcase, then maybe I'll give DVD Planet my business.

#472 Post by **domino harvey** » Thu Sep 13, 2007 5:05 pm

Based on reports from the DVDTalk forums, they're still sending multiple disc orders in bubble mailers, and those morons posting there are all "Well, nothing got hurt so I guess I'm okay with this new policy after all!" #-o

Luke M · #473 Post by **Luke M** » Fri Sep 14, 2007 1:57 am

I haven't gotten shipping confirmations from DVD Planet for Robinson Crusoe and Martha Graham which I'm a little disappointed since I usually receive Criterions on the Saturday before release date.

denti alligator · Fri Sep 14, 2007 2:26 am

I, for one, don't mind the bubble packages. In fact, I prefer them, because they fit in my mailbox, where the boxes usually don't (unless it's a single DVD box), in which case I don't even know they've been "delivered" because the postal service in this area is totally inept. Haven't had any damaged DVDs with the bubble envelopes.

Still waiting for Martha Graham and 3Penny to ship.

#475 Post by **domino harvey** » Fri Sep 14, 2007 2:58 am

denti alligator wrote:I, for one, don't mind the bubble packages. In fact, I prefer them, because they fit in my mailbox, where the boxes usually don't (unless it's a single DVD box), in which case I don't even know they've been "delivered" because the postal service in this area is totally inept. Haven't had any damaged DVDs with the bubble envelopes.

Still waiting for Martha Graham and 3Penny to ship.

I'm trying to wrap my head around the size of your apt mailbox... is it like a thick slot?

DVDPlanet shipped Threepenny today for me

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